How to join

  • 1. Sign up

    Sign up to become a member at the 'Join now' button below.

  • 2. Activate your account

    Activate your account in the welcome email we've sent to you.

  • 3. Welcome

    Congratulations, you're officially a member! Start earning and redeeming points now!
Join now

Navigating the Membership Program from the main page

1. On the main page, click on the 'Membership' icon to access your account.

For mobile users, the icon can be found on the bottom right-hand corner of the main page.

For desktop users, the icon can be found on the bottom left-hand corner of the main page.

2. You will be brought to your account page.

Click on 'Join now' to create your account.

How to redeem rewards

To redeem your reward, click on 'Apply code' and the code will be automatically applied at check-out.

VIP Tiers

Enjoy different benefits & privileges depending on your VIP status.

Members are grouped into 3 tiers:
1. Silver
2. Gold
3. Platinum

Terms & Conditions

1. Membership Eligibility

Membership is open to all individuals who sign up on shermay.com and is non-transferable.

2. Sign-up Process

Users must complete the membership sign-up form and provide accurate and complete information. Shermay's Singapore Fine Food reserves the right to approve or reject any membership application at its sole discretion.

3. Membership Benefits

Members are entitled to exclusive discounts on orders. Additional benefits may be provided and are subject to change at the discretion of Shermay's Singapore Fine Food. Orders will be prioritised for Platinum tier members, especially during peak periods.

4. Use of Membership

Membership is for individual use only and cannot be shared. Members must abide by the terms and conditions of use, as well as the policies and procedures of Shermay's Singapore Fine Food.

5. Points & Rewards Expiry

VIP tier status is valid from the sign-up date until the end of the year (31st December). After that, the points are renewed.

Rewards are valid for one year from the date of redemption. Reminder emails will be sent before the expiration of the points and rewards.

6. Changes to Membership Terms

Shermay's Singapore Fine Food reserves the right to modify the membership terms and conditions at any time without prior notice. Members will be notified of significant changes via email or through the company's website.

7. Termination of Membership

Members may terminate their membership at any time by providing written notice to Shermay's Singapore Fine Food (via info@shermay.com) or allow it to lapse.

Shermay's Singapore Fine Food reserves the right to terminate a membership if the member is found to have violated the terms and conditions.

8. Privacy and Data Collection

Personal information collected for the membership application process will not be sold to any 3rd Party. Members consent to the collection, use, and disclosure of their personal information for the purposes of administering the membership program.

9. Liability

Shermay's Singapore Fine Food is not liable for any loss or damage arising from the use of the membership or the inability to use the membership benefits.

10. Governing Law

These terms and conditions are governed by the laws of Singapore. Any disputes arising out of or in connection with the membership program will be subject to the exclusive jurisdiction of the courts of Singapore.

11. Contact Information

For any inquiries or assistance regarding the membership program, members can contact Shermay's Singapore Fine Food at info@shermay.com or +65 8318 1164.